Support: Technical Support: Email FAQs

Email Setup

Setting up email accounts has never been easier! Please follow the instruction below to setup your email account(s).

Overview

Setting up email accounts is a two step process.

1. The first step involves setting up the email account on the server through a control panel.
2. The second step requires you to setup your email account on your computer, most commonly with outlook express.

Here is the information you will need before we get started.

• Your control panel login (provided to you by iMatrix via email)
• Your control panel password (provided to you by iMatrix via email)
• Your domain name (ex. domain.com)
• Your Internet Service Provider (ISP)

Step 1: Setting up email in your control panel

• First, we need to access the control panel. Type the following link into your address bar (http://www.YOUR DOMAIN.com/admin). Or click here. (click ok to bypass the security alerts - standard alert when you go to 128 bit encryption)
• Next, you will see the iMatrix logo and the login and password prompts, enter your login and password information that was given to you via email from iMatrix Customer Support. The email has the subject heading "Important client information."
• Once you have entered, scroll down and click on the link underlined YOUR DOMAIN.com.
• Next, click on the button labeled "MAIL"
• In the field to the right of "Mailname:" type in the first part of the email you would like. Example for the email bob@blank.com you will only need to type in the word "bob" (make sure everything is lower case)
• Click "ADD" on the right hand side
• On this next screen you will find four options
  1. Mailbox - stand alone email account.
  2. Redirect - automatically forwards emails to another address.
  3. Mail group - 1 email that copies itself to multiple emails.
  4. Auto responder - automatically emails pre-determined text to any email address. (example - user is going on vacation)
• The most common option is to setup a stand alone email account. So make sure to click on the mailbox check box and type your password in twice.
  Note: (password must be 5 - 20 letters in length and not contain the same string of letters used for the email. (example bob@blank.com cannot have password bobby.
• Scroll down and click on "UPDATE" on bottom right hand side of the screen.
• Congratulations, you should now see your email username list displayed on the screen. The email account on the server has been setup!
  (note: for every account setup on the server, a webmail account is also enabled. It can be access by going to http://webmail.YOUR DOMAIN.com. It uses the same usernames and passwords specified in the control panel.)

Step 2: Choose your email client

* Note: AOL dial up users cannot use pop3 email retrieval

• Outlook Express (preferred) 1000 kb
• Outlook 2002 (advanced)